Your investment is protected by a team as reliable as our machines. From initial installation to ongoing maintenance and expert consulting, you work with the same engineers who built and tested your equipment — for the long haul.
Three direct routes to the right resource — designed to answer your question and get you back to full production as quickly as possible.
Operating manual, wiring diagram and maintenance schedule for your exact model — request the documents matched to your machine’s serial configuration.
Request DocumentationWatch real machines being set up, adjusted and run on our own test floor — the same footage style as the commissioning video you approved before shipment.
Watch TutorialsSend a short video of the issue on WhatsApp. An engineer who knows your machine configuration replies within 12 hours on working days.
Contact an EngineerLabeling problems are almost always visible problems — a video of the fault tells an engineer more than a form ever will. That is why our support starts with your camera, not a ticket queue.
WhatsApp or email. Show the label behavior, the container and the machine’s HMI screen — 30 seconds is usually enough.
Your case goes to an engineer with field experience on your machine family — not a call-center agent reading a script.
You receive step-by-step adjustment instructions, a recorded guide, or a live video walkthrough — whichever solves it fastest.
If a component has failed, the correct spare part is identified from your machine’s bill of materials and shipped from the factory.
Unedited footage from our own test floor — the same evidence standard as your pre-shipment test video. Videos load only when you click them, so the page stays fast.
A labeling machine earns its keep over years, not weeks. Here is exactly what stands behind yours — no fine print, no outsourced service desk.
Every HiPaks machine carries a one-year whole-machine warranty, followed by lifetime engineering support for as long as you run the equipment.
All wear and consumable parts are available directly from the factory, identified from your machine’s exact bill of materials.
Beyond equipment, we offer services that optimize your labeling operation — from installation to ongoing efficiency work.
Professional installation and setup services to ensure optimal performance from day one.
Comprehensive analysis and optimization of your labeling processes for maximum efficiency.
Comprehensive training programs for your operators and maintenance staff.
Warranty, parts, response time, training — the things that decide what happens after the machine arrives. Each answer starts with the answer.
Let’s discuss how our factory expertise and engineering-led approach can benefit your production line. Contact us today to start a conversation with a true manufacturing partner.
