Privacy Policy.

Protecting Your Personal Information · Last updated January 15, 2024

We are committed to protecting your personal information and privacy rights. This policy details how we collect, use, store and protect your data when you use our website, products and services.

01Overview

This privacy policy applies to our website, products and services. We respect your privacy and are committed to protecting your personal information.

Our commitment: we will not sell, rent or otherwise disclose your personal information to third parties unless we have your explicit consent or are required by law.

02Information We Collect

Personal information

Name and contact information (email, phone number)
Company information and position
Address and location information
Payment and billing information

Technical information

Device information (IP address, browser type, operating system)
Website usage data and analytics information
Information collected by cookies and similar technologies

03How We Use Information

Service provision

Process your orders and requests
Provide customer support
Send important notifications

Service improvement

Analyze website usage
Improve products and services
Personalize user experience

04Information Sharing

Important note: we do not sell your personal information. We only share information in the following circumstances:

With your consent — with your explicit authorization.
Legal requirements — to comply with laws and regulations.
Service providers — for necessary technical support.

05Data Security

We employ industry-standard security measures to protect your personal information:

Encrypted transmission — using SSL/TLS encryption technology to protect data transmission security.
Secure storage — data is stored in secure server environments.
Access control — strictly limiting employee access to personal data.
Regular audits — regular security audits and vulnerability testing.

06Cookie Policy

We use cookies and similar technologies to improve your browsing experience:

Cookie Type	Purpose	Retention Period
Essential cookies	Basic website functionality	Session duration
Analytics cookies	Website usage analysis	2 years
Functional cookies	Remember user preferences	1 year
Marketing cookies	Personalized advertising	6 months

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect website functionality.

07Your Rights

Under applicable privacy laws, you have the following rights:

Right to access — view the personal information we have collected about you.
Right to rectification — request correction of inaccurate or incomplete information.
Right to erasure — request deletion of your personal information.
Right to portability — obtain your data in a structured format.

To exercise the above rights, please contact us by email at sales@hipaks.com. We will respond to your request within 30 days.

08Children’s Privacy Protection

Important notice: our services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child, we will immediately delete such information.

If you are a parent or guardian and discover that your child has provided us with personal information, please contact us immediately and we will take steps to delete the relevant information.

09Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Major change notifications — for significant changes, we will notify you via email or prominent website notices.
Effective date — updated policies take effect immediately upon publication.

Recommendation: please review this Privacy Policy regularly to understand how we protect your information.

10Contact Us

If you have any questions about this Privacy Policy or need assistance — including professional data-protection questions for our data protection contact — please reach us:

Suzhou Oluosheng Precision Machinery Co., Ltd. (HiPaks)
Address: No. 2, Yucheng Middle Road, Yushan Town, Kunshan, Suzhou, Jiangsu, China
Email: sales@hipaks.com
WhatsApp: +86 186 1602 0558
Response time: within 12 hours on working days

Still have questions about your data?

Our team is ready to answer any privacy-related questions about your inquiries, orders or machine projects.